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help desk ticket template
It may seem to be a simple step. Simply open a new file and start typing, right? Nonetheless, it’s rare for that to work for me. I love to have a solid working name and a summary before I write too much. John’s written about this earlier, after he found he could accelerate his writing process ~600 percent by creating a summary .
As I wrote an outline for a post this week I realised I had been repeating the exact same procedure for every new article I work . Like any good programmer, I realized repeating the same work over and above means that’s probably a good opportunity for automation.
So I decided to create some templates for myself.
I started by creating a template for my common Ghost blog post arrangement. Since that arrangement’s particular to mepersonally, I created a template based on how John structures his posts, and another based on a writer whose work I respect.
For every template I’ve created a gist to show you exactly what they look like. They are just Markdown documents, so go right ahead and save them, rename them if you prefer, and copy-and-paste the contents into a new file whenever you are ready to compose. Click the”view raw” link to the bottom of every list to view the plain text version, which you may copy into a new file on your favourite writing program.
With this template, I can start by answering each dot line using a few notes about what I should write in that segment. From the time I am done, I will have a rough sketch of what the final piece will look like. This should make it simpler to enlarge my notes to fully-formed paragraphs and cause them to flow to each other well, because I know the structure of the entire piece beforehand.
Using the template, I discovered that my outlining process became more involved. I had really planned to do a complete rough draft of the post in the morning, but it took me a few hours just to have the outline done, so I set the draft off for another day.
On the other hand, I’d over 1600 words written in my outline, along with a solid idea about what each segment would comprise and how they would work together to create a sense of flow in the article. Even though outlining took more than normal, drafting took less time since I had put myself up for success. Writing the draft was only a matter of taking each chunk of notes from the outline and filling it out into a readable paragraph or 2.
It was quite a different procedure to the way I normally do the job, and that I was tempted a few times to avoid the additional research or thinking required to complete the outline properly. I frequently put these things off till I am drafting, which is when I should be centered on writing instead. I stuck to it, however, and by the time I got around to writing the draft I was grateful I had.
I’ve actually coined my outline and study process by applying this template. It’s a more productive part of the process now, and makes printing easier. Hopefully it will lead to better work, too.
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